PurpleBag Frequently Asked Questions

1. When is your PurpleBag open?

We are open from 8:00AM to 8:00PM. We are closed on Mondays.

2. How do I Schedule a pickup?

Just download and install our app and you are a click away.

3. What locations do you provide pickup and drop?

Currently, we provide pick-up and drop for the following areas: Manikonda, Gachibowli, Kondapur, Madhapur, Jubilee Hills, Banjara Hills, Ameerpet, Panjagutta, Srinagar Colony, SR Nagar, Kukatpally, KPHB, Nizampet, Miyapur and cover under this circle. More areas are coming soon.

4. Do you mix my clothes with other people's clothes?

We do not mix any of your clothes with those of others in order to maintain hygiene. We label each washer, dryer and laundry cart with your identifying information.

5. How do I have to pay for your services?

Payment can be done at the time of delivery (COD). Or can be done at the time of order through online payment gateway or cash

6. Will stain removal delay my order?

Yes, difficult stains may delay your order by one or two days.

7. ow fast can I have my garments back?

Although certain items may require longer, you can generally expect most orders to be completed within three business days.

8. Do you have express services?

We offer express services on an additional charge.

9. What happens if clothes in my order are damaged?

Any items determined to have been damaged/ lost by PurpleBag will be reimbursed in accordance with the International Fabricare Fair Claims Guide and shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition.

10. Do you give any guarantee for colour bleed?

Colour bleed depends on cloth quality, the dye used, etc, so we would only try to reduce the colour bleed and we do not have complete control and we can't guarantee on the same.

11. How long do you store finished garments?

We store your clothes 15 Calendar days. (Please go through our terms and service).

Advantages of PurpleBag
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Doorstep Service
Door Step Service redefines customer convenience by offering to do service at your door step – be it your home or your office.
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Expert Care
With our experts with extensive knowledge in the industry will take care of your clothes.
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Pure Water
Pure water is water that comes from any source, but has chemicals or contaminants. Like distillation and reverse osmosis.
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High Quality Detergents
For the varied requirements of our clients, we are engaged in importing, and using a wide range of High Quality Detergent Powder.
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Wrinkle Free Packaging
Experience our wrinkle free packaging for every garment that will make them look new & fresh.
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State of the art Technology
Our technology is very modern to its highest development and using the advanced techniques like paperless billing and electronic cash.
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Customer Support
Customer support to customers before, during and after the service is provided.
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Happy Faces
We save your time. Just spend it with your family.